1 - ?What is the procedure to transfer domestic worker services from one individual to another

1. The current employer submits a request to transfer services from one individual to another through the Musaned platform, and filling in the data of the worker and the new employer.
2. The request is transferred to the worker to obtain their approval for the transfer request.
3. The application is transferred to the new employer for approval and payment of transfer fees.

2 - ?Who is responsible for submitting a service transfer request

The current employer should submit the application through the Musaned platform.

3 - ?How is the fees cap for transferring services calculated? How is the proposed amount for transferring services calculated? And what is the payment method

The transfer fees cap is calculated based on the nationality of the worker as specified by the Ministry of Human Resources, which guarantees the rights of the current employer and the new employer. The available payment methods are Mada, Visa, MasterCard.

4 - ?Is the current employer entitled to ask any additional amount

The current employer has no right to ask any additional amount other than those calculated on the platform, and the Musaned platform is not responsible for any amounts paid outside the platform.

5 - ?Is the worker's approval required to complete the procedure

Yes, the worker’s approval is a prerequisite for completing the transfer procedure.

6 - ?Is the application submitted on the Absher platform or the Musaned platform

The procedure begins through the Musaned platform, where the current employer can submit a request to transfer services. The request is sent to the concerned parties so that their approval for the transfer is electronically documented and the necessary procedures are completed.

7 - ?What are the operational costs borne by the new employer to transfer domestic worker services from one individual to another

It is 100 riyals paid by the new employer, and the purpose is to check the new employer’s eligibility to transfer the services of a domestic worker to them.

8 - ?Will the fees of transferring the domestic worker's services be refunded if the request is not completed after the payment

Yes, the fees paid through the Musaned platform will be refunded to the new employer, and will be transferred to the account number registered on the new employer’s profile page. Some bank charges will be deducted, if any.