1 - What is the unified recruitment journey?

The unified recruitment journey is an integrated recruitment journey that begins with the client’s desire to recruit a domestic worker, then choosing the occupation and nationality of the required worker until the worker arrives. By logging into the Musaned platform and submitting a new recruitment request.

2 - ?What are the stages of recruitment through the unified journey

The unified journey consists of the following simple steps:

1. The client submits a recruitment request by choosing the occupation, nationality and recruitment office.
2. The system verifies the applicant’s eligibility to issue a visa.
3.  The recruitment office sends available offers.
4.  The client reviews the sent offer and compares the CVs.
5.  The client pays the agreed recruitment charges.

3 - ?What is the expected time to respond to the recruitment request

If the visa has been previously issued, the recruitment office may take a maximum of two days to respond to the request. However, if the visa is new, the response to the request may take up to 7 days.

4 - ?The visa application was rejected, what will be the status of the recruitment application

If the visa application is rejected, the recruitment application is automatically rejected. The reasons for the visa rejection can be viewed on the Musaned - Visas platform.

5 - ?I received a message stating that I have received recruitment offers. How can I view them

After submitting the recruitment request, our office sends recruitment offers that include CVs (to recruit according to specifications) and include the monthly salary, and can be accessed through your account on the Musaned platform - Contracts - Order Details.

6 - ?What are the available payment methods to pay the recruitment cost

You can pay after accepting the offer submitted by the recruitment office, through the electronic payment channels on the Musaned platform, like Mada - Visa - MasterCard

7 - ?My visa application was rejected after payment, how can I modify/edit the application

If the visa application was rejected after the payment, a text message will be sent stating the reason for the rejection. You can modify the application within a maximum period of 4 days.

8 - ?How can I follow up on my recruitment request

Through the Masand platform - Contracts - Contract details. The application process stages are shown  there.

9 - ?How can I cancel the contract

The client may cancel the contract for any reason, and the cancellation penalty is calculated according to the terms of the contract as follows: -

• The full amount will be refunded to the employer in the event of cancellation within the first (5) days starting from the date of payment of recruitment charges through the Musaned platform.
• A 5% deduction on the contract amount if the contract is terminated within the period of (6-30) days.
• A 10% deduction on the contract amount if the contract is terminated within the period of (31-90) days.
• During the period of (91-150) days, only the second party can cancel the contract request and the contract amount will be refunded in addition to 15% of the contract value as compensation for the first party's failure to adhere to the contract period in Clause (Third). The second party is not entitled to request the cancellation of the electronic contract after the worker's passport is stamped .

10 - ?How to apply for a domestic worker visa for people with disabilities

People with disabilities cannot apply for a domestic worker visa through the unified journey. To apply for a disability visa, please click here.

11 - ? Is it possible to contract on previously issued visas

Yes, previously issued visas can be contracted if the occupation and nationality issued on the visa are compatible when contracting in the unified journey.

12 - ?Is it possible to contract in case there is more than one visa issued for the same occupation, country, and destination

Yes, you can contract and the older visa will be used if there is more than one visa issued for the same occupation, country and destination.

13 - ?How long does it take to respond to an application

The application will take up to 5 days to be initially accepted.

14 - What will happen if the recruitment office/company did not accept/?reject a recruitment request

The request will be automatically cancelled after 5 days of submission.

15 - ?What are the payment methods for paying the contract charges

The charges can be paid via : Mada Card - Visa – MasterCard – Apple Pay, Or through the SADAD service for government payments by visiting the recruitment office. Payment can be made via the installment service in easy monthly installments according to the customer’s choice.

16 - ?How can I choose the installment option

If the credit card (Visa or MasterCard) is issued by the participating banks (SABB | First Bank, Riyad Bank, Emirates NBD, Bank Aljazira, Investment Bank) and the bank supports the installment feature for the selected contract charges, you will be able to choose the installment service as a payment method when making the payment process.

17 - Do the cancellation policies also apply when paying through installment?s

Yes. All policies for canceling the contract apply in terms of refunding the amount based on the policies mentioned in the contract, and installments will still be paid normally to the bank.

18 - In case of the contract cancellation within the first 5 days from the date of payment, what is the procedure for refunding the amount paid

The cost of recruitment for the cancelled electronic contract request will be refunded within the first (5) days to the card used in the payment process, or via the bank account registered in “My Profile” within two business days .

19 - In case of cancellation of the contract after 6 days or more from the payment date, what is the mechanism for refunding the amount paid

The responsibility for transferring the recruitment amount lies with the recruitment office mentioned in the contract, in accordance with the terms of the contract signed between the two parties.

20 - Does the recruitment office/company guarantee the eligibility of the workers who are selected by the employer himself (appointed by name)

The recruitment office/company guarantees the workers chosen by the employer himself (appointed by name) for a 3-month probation period based on the contract signed between the two parties.

21 - Are the workers to be received (arrival pickup) by recruitment companies/offices

Receiving the new worker is the responsibility of recruitment offices and companies, and the office cannot delegate the employer to receive them.

22 - What are the contract terms between the employer and the domestic worker

The employer signs the contract with the domestic worker, clearly specifying the following essential points:

1. The work nature that the domestic worker is obligated to perform.

2. The wage that the employer is obligated to pay to the domestic worker.

3. The rights and duties of both parties.

4. The trial period .

5. The duration of the contract and how to extend it .

6. The recruitment charges.

23 - Can agents contract on behalf of their client in the office contracting service?

Recruitment offices can serve agents to contract on behalf of their clients using the office contracting service. This is done by entering the agent’s information first, then inquiring about the clients’ visas and entering the necessary data, with attaching the legal agency deed, after which the office can contract on behalf of the visa holder. Note that the legal agency deed is not required in the case of the father/mother who is the guardian of his/her children, and it is sufficient to attach the family card.

24 - Is it possible to contract electronically using a visa issued by government recruitment offices

Visa holders can contract electronically using visas issued by government recruitment offices for all nationalities, except for nationalities exempted from electronic contracting and designated for office contracting, by visiting recruitment offices.